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Abercrombie & Fitch Bans Customer For Shopping Too Much

by Chloe Marmet | 2:43 pm, August 12th, 2011

Kim Navarra sounds like the ideal Abercrombie & Fitch customer. She shops almost exclusively at the chain store and has been known to spend more than $1,000 a year on A&F duds. But these seemingly positive customer attributes were exactly what got Kim banned from shopping at her favorite store.

The chain store accused Navarra of reselling their clothes, a suspicion ignited by her frequent purchases. In an e-mail to the not-so-happy customer, the company linked to their policy that “Any orders found to have characteristics of reselling will be cancelled. We reserve the right to cancel all subsequent orders from such customers.” A&F banned Kim from using a $200 dollar gift card and making any online purchases.

Kim is no clothing counterfeiter — and she showed ABC News her closet to prove it. “I’m not reselling them. As you can see, I have the clothes on, I wear them to work, I’ve worn every single pair of jeans,” she told reporters.

“I feel attacked,” Kim’s husband and fellow Abercrombie lover said. “They’re accusing us of something we never would dream of doing.” Only after ABC contacted them did the clothing store clear Navarra’s name and allow her to use her gift card — which she’s now saving for the store’s 25% off sale.

See for yourself:

[Huffington Post]


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  • Kathy K

    Is it illegal to resell clothing?  Isn’t that why ebay exists?

  • http://www.facebook.com/derrode Derrode Louis Rowe

    1st of all. Abercrombie & Fitch is a store ran buy mean republicans. I mean MEAN.
    2nd. A&F is a company that always mixing in trouble & always in the wrong so the need as much money as they can get to pay off as many times they get sued.
    3rd. this should teach her a lesson that if a company dose not value you as a customer, you need to stop giving them your money, but i bet she will by next week.

  • ThisIsMyFace

    $1000/year is not very much…

  • ThisIsMyFace

    “Kim is no clothing counterfeiter.”  Of course not.  She isn’t being accused of counterfeiting, but of reselling.  

  • http://www.facebook.com/profile.php?id=1816314781 Aissatou Bah

    Their outfits are like $100+ She probably gets lik 10 outfits a year with accesories thats not a lot.

  • http://pulse.yahoo.com/_SAQZYDZ3GKC6GL272GDNNTJYXY BlogShag

    Dumb a.sses. What the hell do they care if someone is reselling their clothes if they were purchased at retail. Dumb Dumb Dumb. The people that buy their clothes are stupid. They look like something you’d see at a thrift store — way over priced and ugly

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