Just yesterday, we reported that Urban Outfitters refused to acknowledge a bed bug infestation at its 6th Avenue store. But in an official statement, the retailer outlines the problem, and reveals the steps that it’s taken.
According to an e-mail we received from Urban Outfitter’s PR team:
“Urban Outfitters is super vigilant about making sure our stores are bed bug-free, especially in areas like New York, where bed bugs are unfortunately an issue for everyone who lives, works, or runs a business. We take the safety and health of our employees and customers very seriously.
We employ a third-party exterminator to test for bed bugs at all our retail locations in Manhattan, Queens, and Brooklyn on a monthly basis. We’ve had our 14th St. and 6th Ave. location inspected by exterminators and certified bed-bug sniffing dogs every month since September 2010, and twice a month since March of this year. In July, two isolated bed bug-related incidents occurred in employee-only areas of this store, and so we immediately implemented the treatment protocol recommended to us by our third-party exterminator.
Since this treatment, we’ve had multiple follow-up inspections, and have found no presence of bed bugs or bed bug activity. We hate bed bugs as much as everyone else and will continue to be proactive in keeping them out of our stores.”
Here’s hoping that solves the problem.