We’re big online shoppers (drunk or not), so we know a thing or two about e-commerce customer service. For one: Amazon is great.
Consumer research firm ForeSee has released the results of an online customer satisfaction survey, and we’re a bit surprised by what they found. Overstock.com ranked worst, followed closely by Gap. Gap sure has had an awful year! Conversely, for the 14th year in a row, Amazon topped the list. Other strong performers were Apple, Avon, JC Penny, and QVC. Netflix‘s score fell a significant amount, and there’s no word on Target, whose e-tail division screwed up royally this fall.
Do you agree with these findings? Is there any online store that deserves recognition for being awesome…or awful? Tell us your thoughts in the comments!