Mickey Drexler Defends J.Crew Against NYT

by Verena von Pfetten | 9:44 am, December 28th, 2012

Earlier this week, the New York Times published an op-ed by Delia Ephron (yes, that Ephron) airing her frustrations with J.Crew’s (among others) holiday shopping and shipping service. Ephron called her experience with the retailer as “mundane and problematic as all our Web purchases, which in my family include paper towels and toilet paper.” On Thursday, J.Crew’s Mickey Drexler responded.